Policies

These terms and conditions apply to the ETHER 11 web site located at www.ether11.com, and all associated web sites linked to www.ether11.com by ETHER 11, its subsidiaries and affiliates, (collectively ‘The Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the Site, and constitute an agreement between you and ETHER 11. ETHER 11 reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site. 

Product Content, Availability, Pricing and Exchanges/Refunds

Sometimes with the volume of orders we receive, an item shown on the Site may not be in stock before we post a notification on the Site or remove it. If this happens, we will contact you directly to discuss possible options. Data, including prices, may be in-accurately displayed on the Site due to our conversion-system or typographical errors. While we make every attempt to avoid these errors but they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. If you need to return or exchange an item, you must clearly notify us that a refund or exchange is requested via email (info@ether11.com) and ship within 14 days of receiving said item. Returns will be accepted for a 10% restocking fee. The buyer is also responsible for return shipping. Each piece is made to order so be sure to check your ring size is accurate before ordering. A free ring sizer is available for download in the footer below. If however the ring doesn’t fit due to a mistake on the part of either party, ETHER 11 will exchange it ONE TIME free of charge, however the buyer is responsible for return shipping. If You would like to exchange it for another item you will be responsible for return shipping as well as the shipment of the new item and if the exchange is for a lesser priced item, you will be charged 10% the difference. When you cancel an order that is already in production, we reserve the right to deduct a 5% processing-fee of the total amount refunded. When you cancel an order after it has been shipped, a refund will only be made when the item has been returned to us unworn and without damage (packaging included) for a 10% restocking fee. Costs of return-shipping are not refunded. NO REFUNDS OR EXCHANGES ARE AVAILABLE FOR EITHER GOLD OR CUSTOM ITEMS. We apologize for any inconvenience this may cause. If you have any questions, please do not hesitate to contact us at info@ether11.com.    

General Site Information

We make every attempt to ensure that our online info is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is different, color and size may vary slightly. We want to provide you with as much information and detail about your prospective purchase as possible.

Site Content

The Site and all content and other materials, including, without limitation, the ETHER 11 logo, and all designs, text, graphics, pictures, methods of operation, ‘look and feel’, data, software, other files and the selection and arrangement thereof (collectively, the “ETHER 11 Site Materials”) are the proprietary property of ETHER 11 or its licencors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.